We recently refreshed our site experience to make the gift registry process simpler and easier. We know a gift registry takes the guesswork out of shopping for couples headed down the aisle or welcoming a new family member, but what about all of life’s other moments and milestones? Whether it is a housewarming, a new pet or birthday, our gift lists and registries will help you find the perfect gifts. This way, when customers are ready to shift into holiday mode, we will be ready with their ideal digital experience, no finger crossing required. That’s why over the last several months, we’ve made significant improvements to our site experience and launched new features to make shopping on and our app easier, more engaging and more personalized. Customers want to be able to shop with confidence. And they want to be able to shop with the surety that their groceries are EBT or SNAP eligible. They don’t want to purchase a new toy and hope it’s what their nephew wanted. They don’t want to buy a dress and have to hope it fits. And when it comes to online shopping, customers want a great experience that takes the guesswork out of shopping and makes it easy for them to find the perfect item. The holiday season is one of the busiest times of year for our customers. I have had challenges with both as I've documented but if you can work with them and it is for a restaurant you enjoy then it may be worth it.Editor’s note: We amended this blog to include the Be Your Own Model technology, announced Sept. Seamless offers two advantages over calling. I typically pick up my orders so the competition for Seamless, in that case, is calling the restaurant directly. They've had some staffing and training challenges in part due to COVID. They acknowledged the issues and claim to be working hard to improve their service. Update: I did get two phone calls from Seamless customer service. Update: Seamless did make good on the coupon unfortunately the time I had to invest in resolution far exceeded the value.ĭon't waste your time! This service is the pits! The support staff doesn't appear to be motivated to resolve problems so they'll happily waste your time! Over 1 hour on the phone! The agent then tells me the terms of the offer require that I spend $20 more to make the coupon work. Seamless support is via GrubHub in the Philipines. I met all the terms of the service but it didn't work. Seamless sent me a coupon to use their service. I prefer Twitter because I get better responses there. Update: I've since found the Seamless number *******878, GrubHub customer service number also works, and Facebook. Seamless customer service contacts are not available from the web site. Because I don't understand how the information is transmitted between Seamless and the restaurants and then to me timing is difficult to understand. Update: Timing communication appears to be heavily dependant on restaurants, some the food is ready early, some timing is correct and others are notoriously running behind. It seems to vary on the restaurant but it appears Seamless does nothing to ensure a reasonable customer experience! Other orders when you arrive to pick it up it's been sitting on the counter. They'll tell you orders are ready and you arrive for pickup only to wait for 45 minutes. A fair amount of experience with Seamless.
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